Where is Inter-Continental Trading USA Inc. located?
We are located in Mt. Prospect, IL 60056 (About 20 minutes north of Chicago)
How can I become a new customer?
Please fill out the online forms and either fax them in or email them to us. You need to fill out the "New Customer Profile" Sheet, one of the "Payment Forms", and we also need a copy of your tobacco/OTP license for your respected state. As an alternative, you can also call us at 800-595-0796 and request the forms to be emailed, faxed, or sent via USPS postal mail. We handle all applications in a timely manner.
What is the most popular flavors of your OHM Pipe Tobacco?
Well, that is an easy question. Bold, Blue, and Menthol are our three most popular flavors. Although, our newly introduced Turkish blends are certainly catching up.
Is it possible for my store or company to receive some free samples of your OHM Pipe Tobacco?
Most definitely. As long as you can prove that you are calling from a retail store or wholesaler/distributor, we have no problem sending out samples to you. We do not send samples to regular end consumers/individuals.
What are your shipping policies?
Great Question! We ship via UPS Ground and UPS Freight. If your order fits on a pallet, we will ship via UPS Freight. For orders over $2000, shipping is FREE!
How long does it normally take for my order to leave your warehouse?
Typically, orders leave our warehouse within 48 hours, depending on our stock inventory. If we have all of your item(s), then your order most likely will ship the same day or by the following business day. During holiday seasons, we sometimes get jammed up on orders. During this rare occasions, orders are usually delayed 2-5 business days.
What payment methods do you accept?
Our method of choice is EFT. We will pull money from your account within 24-48 hours from you placing your order, unless otherwise agreed upon. If you choose the EFT method, you get a 2% discount on your entire order. We also accept money order, business check, and cashiers check. We do NOT do "Net" terms. We also tend to stay away from COD method of payment. If we go with COD, there will be surcharges.
If you have any other questions, please do not hesitate to call us
Toll Free at 800-595-0796.
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