Frequently Asked Questions



Where is Inter-Continental Trading USA Inc. located?

We are located in Mt. Prospect, IL 60056 (About 20 minutes north of Chicago)


How can I become a new customer?

Please fill out the online forms and either fax them in or email them to us. You need to fill out the "New Customer Profile" Sheet, one of the "Payment Forms", and we also need a copy of your tobacco/OTP license for your respected state. As an alternative, you can also call us at 800-595-0796 and request the forms to be emailed, faxed, or sent via USPS postal mail. We handle all applications in a timely manner.


What is the most popular flavors of your OHM Pipe Tobacco?

Well, that is an easy question. Bold, Blue, and Menthol are our three most popular flavors. Although, our newly introduced Turkish blends are certainly catching up.


Is it possible for my store or company to receive some free samples of your OHM Pipe Tobacco?

Most definitely. As long as you can prove that you are calling from a retail store or wholesaler/distributor, we have no problem sending out samples to you. We do not send samples to regular end consumers/individuals.


What are your shipping policies?

Great Question! We ship via UPS Ground and UPS Freight. If your order fits on a pallet, we will ship via UPS Freight. For orders over $2000, shipping is FREE!


How long does it normally take for my order to leave your warehouse?

Typically, orders leave our warehouse within 48 hours, depending on our stock inventory. If we have all of your item(s), then your order most likely will ship the same day or by the following business day. During holiday seasons, we sometimes get jammed up on orders. During this rare occasions, orders are usually delayed 2-5 business days.


What payment methods do you accept?

Our method of choice is EFT. We will pull money from your account within 24-48 hours from you placing your order, unless otherwise agreed upon. If you choose the EFT method, you get a 2% discount on your entire order. We also accept money order, business check, and cashiers check. We do NOT do "Net" terms. We also tend to stay away from COD method of payment. If we go with COD, there will be surcharges.

If you have any other questions, please do not hesitate to call us
Toll Free at 800-595-0796.

Product Spotlight:
OHM Au Naturall'e Pipe Tobacco
Almost 40% of Americans consume products labeled "all natural" or having "natural ingredients." Taking that cue, and applying it to the company's best-selling OHM pipe tobacco line, Inter-Continental Trading USA offers Au Naturall'e Pipe Tobacco.
Au Naturall'e is a specially blended, additive and preservative-free Golden Virginia tobacco, featuring an exclusive 2-way humidity control pouch in each mason jar-look bag for longer-lasting freshness. Au Naturall'e Pipe Tobacco is available in three varieties: Red (full flavor), Gold (mild), and Menthol, in both 1oz and 6oz re-sealable bags.
Visit your local retailer and ask for Au Naturall'e today!

Customer
TESTIMONIALS

“I am always impressed with the customer service provided by ICT. Whenever I suggest or recommend something, they are always quick to accommodate. They respond to questions immediately and are very quick to resolve any issues. I have had the pleasure of working with many different departments. Shargio is a great person with a mind for business. Malika is always so friendly when working with me on invoices. Darrell is great in putting through my orders and staying on top of the new brands and promotions, (I love his colorful emails). Barb is the face on the street and she represents ITC with professionalism and kindness. Everyone in the company represents what a manufacturer should be.”

- Angela Steinke, Tobacco Buyer Topicz, OH
“Just wanted to let you know, it’s great having Inter-Continental Trading in our corner supplying us with their line of tobacco products and accessories. The growth and success of my business has depended on the advice of what products to carry by their highly knowledgeable and personable staff. At Tobacco Express Depot, we have run the gamut from ordering OHM tobacco, 752 tobacco, Shargio filtered cigars and tubes, and yet still look forward to ICT developing new and exciting products! I truly believe that Inter-Continental Trading has me and my team in their best interest when it comes to supplying me the right product, at the right price. Way to go Inter-Continental!”

- Bob Fuller, President Tobacco Express Depot, FL
“Thank you for all that you guys do for us. Your customer service is top notch and Syed always goes above and beyond to help! When we started with ICT, we carried only one size of OHM tobacco. Now we carry almost the entire line! Since then we added the Shargio tubes and have great success with them as well. We look forward to many more years of success and growth together.”

- Louis Valentine Wigley & Culp, MS
“Barb has been coming to our store regularly for 2 years. And finally, in October of 2015, I decided to become a partner with ICT brands. At first, it was OHM tobacco in one size, but has quickly grown to the full OHM line, 752, Shargio tubes and now the new Au Naturall’e. We also decided to have some fun around the holidays with an ICT Christmas tree! I’m happy to say I have a great partnership with ICT!”

- Dawn Miller Smoking Joe’s Discount Tobacco, OH
“I have been working with Inter-Continental Trading for over 5 years now and I wanted to take a moment to write and say how happy we are with our experience. We currently carry OHM Tobacco, along with the Shargio tubes in over 13 of our stores and it has become one of our best sellers. As a buyer for Russell Oil, I work with many different suppliers and the professionalism of your staff has made my job a little easier. Keep up the good work!”

- Terry Stevens, Buyer Russell Oil Company, IL
“I have sold OHM tobacco for several years now and have always been impressed with this product. And with the help of ICT rep Emily Taylor, have learned even more about tobacco! I am looking forward to working with Emily and adding even more of the Inter-Continental line.”

- Kelly Tuma, Buyer Tobacco Express, Pinson AL
“I have carried OHM tobacco for over 4 years, and enjoy a wonderful relationship with both Inter-Continental Trading and the local rep. The combination of excellent products and the best customer service has been a recipe for great success!”

- Dawn Miller, Manager Tobacco Express, Trussville AL

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